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If an item is damaged at the Amazon fulfillment center or is reported missing for over 30 days, Amazon owes you reimbursement for that product. Amazon’s first priority is to find the lost item, or replace a damaged item if another is available in their warehouse. If they can do neither, we file a claim for reimbursement.
FBA uses its own shipping partners who are responsible for delivering your item on time to the customer. Amazon takes pride in their guaranteed fast shipping, and will not penalize you if their carrier partners do not fulfill customer expectations. Any item lost, damaged, or delivered late to the customer is reimbursable through Seller Central.
If you ship inventory to the Amazon fulfillment center and it is lost or damaged, you are eligible for reimbursement. Amazon uses select inbound shipping partners, and takes responsibility for items planned to arrive at their fulfillment centers. You can receive a reimbursement or have the item restocked by Amazon at no extra cost.
Amazon offers full refunds if an item is returned late or returned in non-resalable condition. Damages may occur during return shipping, and Amazon assumes full responsibility for this. Late returns are also reimbursed, especially if they do not reappear in your account by the expected date.
We complete an audit on your seller account and identify all applicable cases where a refund may be available. These claims always depend on Amazon’s FBA requirements and policies. Items for which they consider reimbursements include:
Yes. Amazon has strict guidelines, and knowing when to claim and when to ignore a case is important for your Amazon account’s overall health. Items for which they will not consider reimbursement include:
Amazon will allow you to open a claim on any Missing from a shipment that dates back up to nine months from the shipment date; if the item was damaged or lost at the fulfillment center, or refunds to customers that wasn't returned or reimbursed, you can make a claim up to eighteen months after the incident occurred.
Amazon requires you provide the item SKU, product name, quantity and condition of items lost or damaged, and reason you are asking for reimbursement. Refund Master provides this information to Amazon in complete form, and keeps you updated with information regarding your reimbursement. Once the refund is issued, the money is credited to your account.
Unfortunately, Amazon does not provide reimbursement for the full retail amount of your item. They will usually provide reimbursement for the item’s value, either by determining the cost of the item or by following the average price of products in your category. Reimbursements typically range between $10 and $100 for household, electronic and other generic consumer products, depending on category.
Nothing upfront! Refund Master only takes a small percentage of each reimbursement we successfully win for your business. That’s right: you don't pay us anything unless we actually put money back into your pocket.